Troubleshooting Safari on Mac

Open Safari, but don't go to the site yet. In the top menu bar select Safari / Preferences:

In the Preferences dialog first, click "Advanced" and then enable "Show Develop menu in menu bar"

You should see the console at the bottom of the page. A console is a place where web pages print out messages and errors for troubleshooting purposes.

Now, please navigate to If you aren't automatically signed in, please sign in. You should see something like this:

If the problem you were having still persists, you may see errors on the console - they have a red background and an exclamation icon in the beginning.

Please scroll through the console, and expand them all (they have a triangle in front of them and are collapsed by default):

Now, please click on any one of the items in the console output, and press Cmd + A, to select all, then press Cmd + C to copy:

After you've copied the contents of the console, please send an email to and paste the copied console output with Cmd + V.
It should come through as plain text, looking similar to the following:
[Log] Initial hash: sign-in (data:text/javascript;charset=utf-8,Pol…%0A, line 1)
[Log] Firebase token changed:null firebase:undefined (data:text/javascript;charset=utf-8,Pol…%0A, line 1)
[Log] openTabWithHash called with initial hash: sign-in (data:text/javascript;charset=utf-8,Pol…%0A, line 1)
[Log] signed out (data:text/javascript;charset=utf-8,Pol…%0A, line 3)
[Log] Application ready () (data:text/javascript;charset=utf-8,Pol…%0A, line 1)
[Log] loadFullApp called (data:text/javascript;charset=utf-8,Pol…%0A, line 1)
... etc ...
This should greatly help us diagnose the problem. In the meantime, while we are working on a fix, we recommend using Google Chrome or Mozilla Firefox browser to access

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