Why haven't I received my Password Reset e-mail?
If you have tried to reset your password and have not received the e-mail with your temporary password, the following are a few recommendations:
- Check your spam folder. Password reset emails are automated and are sometimes considered spam.
- Add email@example.com to your e-mail contacts.
- Password reset emails are sent from an email address ending in @bubbl.us. Please make sure @bubbl.us is allowed to pass through/whitelisted in your email settings, browser and any firewall software, browser privacy add-on, etc. that you may be running on your computer.
- An academic email server may be blocking the email from being delivered to your inbox. This is a common issue with protected school networks. If you are connecting from behind a school firewall, you may have to ask the responsible IT person to make the adjustments listed above, and to whitelist the following IP addresses: 220.127.116.11 and 18.104.22.168.